Frequently Asked Questions

What you need to bring:

sunscreen, camera/video camera (extra battery), hats, light colored clothing is best, light jacket/sweater, sunglasses, comfortable shoes, small compact umbrella (rainy season only) and a fun attitude for a great time.

Brochures -- Can you send me a brochure?
Our brochure pages are electronic and are only displayed on our web site. You should find all the information you need about your desired product on these brochure pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact our Customer Service team -- click here to contact us.

Bookings On-Site -- Can I book this when I get there?
We provide bookings only online or by telephone. It is recommended you pre-book your service to avoid disappointment as many of the tours and products are popular and can be sold out early. If you wish to wait and book from us at the destination, you may call us at that time, but some services will not be available.

Cancellation Policy -- What are the cancellation rules for reservations?
For most products, there are no refunds. If you have made a reservation, this information is located on the Reservation Receipt that you received via email immediately after you placed your order. The cancellation policy also displayed on the Order Form, and you were required to approve the Terms before your order could be processed. If you placed the order by telephone, the Reservations Agent advised you of the cancellation policy before your order was accepted. If the cancellation policy for a specific activity varies from the standard policy, this will be explained under the heading "Cancellation Form/Policy" on the brochure page on the web site.

Charter Cancellation Form PDF Format

Ticket Cancellation Form PDF Format

Dates of Operation on Holidays -- Does this operate on Christmas and Public Holidays?
This information will be noted on the product brochure page on the web site. You may also determine available dates by clicking on the "Availability" link underneath the "Buy" Button on the web page. Please note that public holidays vary throughout many destinations where we offer travel services. Some travel service providers may decide at short notice not to operate on certain public holidays. Should you enter a reservation for a date that is unavailable, you will be notified promptly.

Description -- What all does the tour include?
A complete description of each tour, activity, or service is provided on the brochure page on the web site. We have no additional information, but you are certainly welcome to email with additional questions after you review this FAQ. Please click here to contact us.

Discounts -- Are there any discounts for Military Personnel, AAA, AARP, or other groups?
We do offer a discount off "Our Rate" if you book online; this rate is shown as "Internet Rate." We offer a discount for children on many services. This rate is shown as the "Child Rate." We do not offer any discounts other than those stated on the brochure page.

Do we have to make arrangements for our own entertainment?
The great thing about choosing  the Fort Myers Princess is that all you need for the perfect event is all in one spot. On a public cruise, you’ll have your own area for your party and the band will make sure you’re recognized and special.  If you choose a private cruise, we can included in the charter package, but the ship is yours so you can choose to have whatever entertainment you wish for your event.

Can we make speeches or announcements?
Certainly! the Fort Myers Princess is a great place to hold your event, and we can help you coordinate whatever you need to have your speech or announcement come off without a hitch.  Speeches or announcements on public cruises necessitate some coordination, so you’ll want to make arrangements with your Planning Coordinator.  Groups requiring longer programs or seminars can be accommodated with additional time at the dock prior to, or at, the conclusion of the actual public cruise. If you choose a private charter, the ship is yours, without need to consider other guests.

Do my guests need Dramamine^®?
Well, not because of the cruise. Fort Myers Princess  cruise on calm intercostal waters, so "seasickness" is never really a problem.

Can we bring our own alcohol?
Unfortunately, Florida state law prohibits the Fort Myers Princess from allowing you to bring your own beverages on board. But the good news is that all you need for the perfect event is right here, meaning one less thing to worry about.  Fort Myers Princess offers a wide range of beverage plans, so there’s one sure to fit your party and your budget. Once you weigh cost and convenience, you’ll find it is the best choice.

Do you offer gift certificates?

Yes! A Gift Certificate from Sunset Boat Tours will be enjoyed and appreciated by that special person on your list. Make it the perfect fit by selecting from a variety of cruises. Contact us for more information.

Is there free parking at the Fort Myers Princess dock located 645 Old San Carlos Blvd ?

Yes and No. 

 Please see our Directions page for more information on where to park.

Duration -- How long is the tour?
The length of each tour, show, or activity is shown on the brochure page of the web site under the heading "Length." This is in the section that shows Length, Time, Rates, Availability, and has the "Buy" button.

Does the Ft Myers Princess have a security screening during boarding process?

Yes.  Per the U.S. Coast Guard it enforces certain maritime security requirements for access control including: Screening you and/or your purse, bag or other container may be required by boarding or remaining on board.  You may not board or remain on board the Fort Myers Princess unless you allow us to screen you and/or your purse, bag or other container.

Note: Authority: Section 89 of Title 14 of the United States Code authorizes the Coast Guard to board vessels subject to the jurisdiction of the U.S., anytime upon the high seas and upon waters over which the United States has jurisdiction, to make inquiries, examinations, inspections, searches, seizures and arrests.
 

Email Response Not Received -- I have not received a reply to my emails.
Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them.

Group Tours -- I am traveling in a group; do you cater to groups and/or have a group discount program?
If you have a group of 20 or more, please click here to contact us, and provide the name of the tour, date, number of adults, number of children, and any additional information. The Group Tours Department will provide pricing and other information.

Meals -- Does this service include a meal?
Most tours do not include meals. On those tours or activities where a meal is provided, the brochure page on the web site will state clearly that a meal is included in the rate.

Reservation Timing -- How far in advance can I book?
Most services can be reserved from us for up to one year in advance. While our business is making reservations, some products are available on a first-come first-serve basis on the scheduled date. This will be explained on your e-ticket.

Reservations -- How do I make reservations? Can I reserve over the telephone?
You may call us toll-free to make your reservations. Reservations Agents are available from 9:00 am to 5 pm Eastern Time every day of the year. We offer 24 hour, 7 days a week ordering online, and on most services, You can alway call the captain at 239 322 7323

Time of Tour -- What times is this tour available?
The times of departure or operation are found on the brochure pages on the web site under the heading "Time." Please note that departure times are subject to change and reconfirmation is often required prior to departure.

Wheelchairs -- Can you accommodate passengers in wheelchairs?
Wheelchair facilities are available for some services. However, passengers in a wheelchair can be accommodated on tours only if they can get on and off the vessel their own. The wheelchair must be foldable.